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Case Study


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Moxa’s Protocol Gateways with Built-In Troubleshooting Tools Ease Troubleshooting


Date:2017-08-18


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Moxa’s MGate protocol gateways offer a built-in set of powerful troubleshooting tools that eases troubleshooting.

Quick and efficient troubleshooting is essential because unpredictable adverse events in a network often result in production and financial losses. When dealing with an issue in a serial-to-Ethernet gateway topology, engineers have to consider troubleshooting both Ethernet and serial protocols. However, while open-source tools are easily available for Ethernet troubleshooting, serial-based protocol troubleshooting lacks such helpful tools. As a result, serial protocol troubleshooting can prove to be a formidable task, frustrating engineers immensely as they waste a substantial amount of time and effort to pinpoint the root cause. Engineers need to find a solution by trial and error, as they don’t have any specific guidelines to follow. Thus, they often find themselves in a dead end.

To address this issue, Moxa’s MGate protocol gateways are enhanced with built-in troubleshooting tools. These tools can range from a communication analysis tool to a protocol diagnostics tool and a traffic monitoring tool. These tools help complete the whole troubleshooting process by locating the issue in a network, checking the status of protocol connections, and monitoring traffic logs to track records. 

To learn more, please visit: https://www.moxa.com/Event/Tech/modbus-protocol-gateway/easier_troubleshooting.htm Also, read this white paper to learn more about troubleshooting methods and their pain points. This white paper also sets out to present a solution that simplifies the troubleshooting of protocol gateways.

Additional Product Information

To learn more about Moxa's Protocol Gateways, please visit: https://www.moxa.com/product/Industrial_Ethernet_Gateways.htm